Team Leader

Job description

• Manage the agents on the shifts and help them with their queries
• Handling difficult customers and complaints when required
• Generating daily reports and other g data requested by the management
• Encouraging the team to achieve the target call quality score and maintain the KPIs

Job specifications

• Excellent communication skills
• More than 5 years of experience in a travel-related customer-centric job
• Experience in a call center operation is an added advantage
• Knowledge in Sabre or any GDS