End-User Support & Helpdesk Operations Officer

About the company

PacificKode is a software development and IT services and consulting company that specializes in robotic engineering, software development, cloud computing, mobile application development, IT consulting, application support and manage services. Our team of experienced engineers and consultants work together to create innovative solutions for our clients that meet their unique business needs.

IT operation support

1. End-user support & helpdesk operations
2. Hardware maintenance & repair printer & connectivity
3. Support outlet device configuration & head office support (laptops, desktops, printers, mobile scanners, tablets (TABs), and outlet PCs)
4. Log, track, and update all incidents and service requests in the helpdesk system
5. Support outlet users who bring devices to head office for troubleshooting and repairs

Skills

1. Strong hardware and software troubleshooting skills
2. Basic knowledge of networking and connectivity troubleshooting
3. Experience with helpdesk/ticketing systems
4. Good communication and interpersonal skills
5. Ability to manage multiple tasks and follow up effectively

Educational qualifications

1. Diploma in IT / computer hardware / network administration or equivalent
2. NVQ level 3 or equivalent qualification
3. Minimum 2+ years of experience in IT support, helpdesk, or technical support roles

When applying

Send your resume at: [email protected]