Customer Service Supervisor – Qatar Airways

General Job Purpose Brief

Supervise all aspects related to passenger handling, check-in, boarding gates, Lost & Found, flight handling, Customer service, special handling, safety, standards and procedures, offices, ramp, and arrivals (but not limited to) within the area of responsibility at the airport premises with general direction from the Duty Officer.

Minimum Educational & Other Skills Required

• High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 3 years of job-related experience
• Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience
• Proficiency in spoken and written English
• Good understanding of Resource Management
• Strong mentoring and coaching skills
• Managerial skills – Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills
• Ability to train and develop subordinate skills 
• Ability to foster teamwork among team members
• Has the ability to make gap analysis and suggest corrective/preventive actions
• Experience/Good working knowledge of Departure Control System and other software such as QAS  is added advantage
• Can speak and understand other languages (Arabic / France / German) will be added advantage