Customer Service Executive

• Taking bookings from customers

• Call and follow up on customer inquiries received from listing sites

• Dealing with customer inquiries

• Convincing of service/product to clients

• Calling new and Existing customers and offering

• Help screen incoming calls

• Reply to all social media messages

• Create and present reports

• Dealing with customer complaints and concern

• Negotiate with vendors to achieve the most favorable terms

• Follow work flow procedures to ensure maximum

• Creating event proposals which fit clients requirements and presenting proposals

• Act as the point of communication between the client and organization.

• Updating database accordingly

Qualifications
• Minimum 1-year related work experience in related field

• Pleasing ability

• Fluent in English & Sinhala

• Be Computer literate

• Ability to work with the Team

• Fluent in telephone etiquette

• Know how to deliver highest level of customer service

• Management diploma/degree will be a added advantage