Guest relations manager (8th mile post, Wilpattu)

Responsibilities

• Prepare for every arrival — profiles, occasions, dietary needs, room setups and special requests.
• Welcome guests personally, orient them to the property, wildlife and dining, and stay in touch with them daily.
• Recommend and schedule excursions (safari, lagoon, loris tour) and treatments, coordinating with our naturalist and therapist.
• Walk the property daily and fix service gaps before guests notice them.
• Handle complaints on the spot and take ownership of the resolution.
• Gather departure feedback, follow up on reviews, and keep guest history records so repeat guests are recognised.
• Train and guide front office and service staff on service standards and upselling.
• Act as duty manager when rostered.

Requirements

• 1–3 years in front office or guest relations, at least 1–3 at supervisory level; boutique or nature/eco property experience preferred.
• Fluent English; a second language (German, French, Dutch, Mandarin) an advantage.
• Genuine interest in wildlife and nature.
• Presentable, calm under pressure, comfortable with guests all day.
• PMS and basic reporting literacy.
• Willing to live in or near the property and work a roster including weekends and holidays.

Benefits

• Accommodation & meals provided.
• Attractive remuneration package.

About the company

Work in one of Sri Lanka’s most beautiful natural settings.

Make a real impact on conservation and education.

Grow your career with a passionate & supportive team.

When applying

Send your CV and be part of something truly meaningful.