Branch manager

Join our team to build strong client relationships, manage accounts, and drive business success. If you’re a proactive communicator who balances customer needs with company goals, we want you! We are currently seeking a dynamic and experienced branch manager to lead our branch.

Duties & responsibilities

1. Duties & manage day-to-day operations of the branch, ensuring efficiency and high-quality service delivery.
2. Oversee automotive repairs, servicing, and customer care functions.
3. Maintain strict adherence to company standards, including ISO certifications and safety protocols.
4. Lead, mentor, and develop a team of service advisors, mechanics, and support staff.
5. Achieve branch performance targets in terms of revenue, service quality, and customer satisfaction.
6. Handle client inquiries, resolve complaints, and ensure exceptional customer service.
7. Coordinate with the head office for implementation of company policies and reporting.

Qualifications & skills

1. A bachelor’s degree in business management, automotive engineering, or a related field.
2. A minimum of 5 years of managerial experience in the automotive industry, with proven leadership skills.
3. A self-driven and results-oriented individual with a passion for excellence.
4. Excellent problem-solving and decision-making abilities.
5. Exceptional communication and customer service skills.
6. Strong organizational skills with the ability to manage multiple priorities.
7. Strong work ethic with the ability to thrive under pressure.

About the company

Sterling Automobile Lanka Private Limited, established in 2007, is a leading automotive service provider in Sri Lanka.

When applying

Interested candidates are encouraged to apply!