Assistant | Junior Executive – Customer Care

About the company

Sterling Automobiles Lanka Private Limited is a leading automotive service provider in Sri Lanka, established in 2007. The company specializes in a wide range of services, including vehicle repairs, servicing, collision repairs, auto detailing, automobile first aid, and wheel alignment. Renowned for its high-quality, standard certifications, Sterling Automobile is dedicated to delivering exceptional service across its multiple branches, redefining the local automotive industry.

Responsibilities

1. Handle inbound and outbound customer calls professionally.
2. Coordinate with service centers and relevant internal departments to ensure smooth and timely booking execution.
3. Follow up with customers regarding appointments confirmations and service updates.
4. Meet assigned call handling, productivity, and service quality targets.
5. Maintain good time management to complete daily tasks efficiently.

Requirements

1. Candidates with A/L qualification or a diploma in business administration, customer service, or a related field are encouraged to apply. (School leavers also can apply)
2. Excellent verbal and written communication skills in English and Sinhala are essential.
3. Good knowledge of MS Office (Word & Excel).
4. Strong organizational and multitasking abilities.
5. Good communication and customer handling skills.
6. Candidates based in the Nugegoda area will be preferred.

When applying

Candidates who have fulfilled the above mentioned qualifications can send us your CV via WhatsApp or email.