Call center cum admin executive – Homagama

About the company

Techgates is a leading ICT company with over 9 years of experience in delivering cutting-edge digital telecommunication solutions to enterprises across Sri Lanka. As part of our continued growth, we are seeking dynamic, self-motivated individuals who are eager to learn and thrive in a fast-paced environment to join our team.

Key responsibilities

1. Attending to customer inquiries on multiple communication channels
2. Coordinate day-to-day administrative operations efficiently
3. Record and manage company expenses in the internal system
4. Maintain inventory records for both office supplies and sales items
5. Oversee and manage petty cash and bank-related activities
6. Generate and process invoices for products and services
7. Monitor and follow up on outstanding customer payments regularly
8. Schedule appointments and coordinate meetings with clients

Requirements

1. Fluent in Sinhala and English (Tamil language proficiency will be considered a strong advantage).
2. Age between 20 and 28 years.
3. Good working knowledge of Microsoft Office applications.
4. Ability to communicate effectively and professionally with customers.
5. Willingness to work on a roster-based schedule, including shifts when required.
6. Previous experience in a call center or customer service environment will be considered a strong advantage.
7. Strong interpersonal skills, positive attitude, and ability to work as part of a team.

What we offer

1. Immediate recruitment for the right candidate with a competitive salary package
2. Higher salary consideration for experienced individuals
3. Attractive performance-based salary increments and opportunities for career advancement.
4. A calm, friendly, and supportive work environment that encourages growth and development

When applying

If you meet the above criteria and are excited to be part of a growing ICT company, please send your CV. Please mention “Call center cum admin executive” as the subject of your email.