Payments Follow-Up & Recovery Officer

We are looking for a responsible, energetic, and result-oriented individual to join our team as a Payments Follow-Up & Recovery Officer. The selected candidate will be responsible for handling customer payment follow-ups, coordinating with accounts departments, and ensuring timely recovery of outstanding payments.

Key responsibilities

1. Follow up on outstanding payments and send updated statements regularly.
2. Make telephone calls and send emails regarding pending payments.
3. Visit customers’ accounts departments to discuss and expedite payment collections.
4. Coordinate closely with the internal accounts team for payment updates and documentation.
5. Hand over pending documents related to payments and follow up accordingly.
6. Submit weekly reports on outstanding balances, recovery progress, and actions taken.
7. Maintain good customer relationships while ensuring effective recovery performance.

Requirements

1. Good communication and negotiation skills.
2. Computer literacy is essential.
3. Ability to communicate professionally via telephone, email, and in person.
4. Willingness to use a personal motorbike for official visits (fuel allowance will be provided).
5. Self-motivated, disciplined, and capable of working independently.

Working hours

1. Weekdays: 8.45 a.m. – 6.00 p.m.
2. Saturdays: 9.00 a.m. – 3.30 p.m.
3. Sundays & Poya days: Closed

Benefits

1. EPF / ETF benefits provided.
2. Attractive salary package negotiable based on experience and qualifications.