Digital Marketing & Customer Service Coordinator

The role

We are looking for a dynamic and result-oriented digital marketing & customer service coordinator to support our growing online business operations, customer engagement activities, and brand promotions.

Reporting line

Reports to the marketing manager / operations manager.

Key responsibilities

1. Manage social media platforms including Facebook, Instagram, and TikTok.
2. Update website and online business platforms regularly.
3. Monitor social media analytics, reach, engagement, and performance.
4. Support branding, marketing campaigns, and promotional activities.
5. Reply to customer messages, calls, and emails professionally.
6. Process and confirm customer orders accurately and efficiently.
7. Handle customer complaints and inquiries with professionalism.
8. Coordinate delivery arrangements and after-sales customer support.
9. Support outlet operations and online business activities.

Requirements

1. Good communication and customer handling skills.
2. Knowledge of social media marketing and online platforms.
3. Ability to work independently and as a team player.
4. Basic computer literacy and analytical skills.
5. Previous experience in digital marketing or customer service will be an added advantage.

Skills

1. Social media management and content coordination.
2. Customer relationship and communication skills.
3. Problem-solving and multitasking abilities.
4. Basic knowledge of digital marketing tools and analytics.
5. Strong coordination and organizational skills.

What we offer

1. Attractive remuneration | EPF & ETF | annual performance bonus.
2. Company-provided meals.
3. Company-provided accommodation (where necessary).
4. Career growth within a fast-growing group.

About the company

Ayubowan Group is a proudly Sri Lankan diversified group of companies with over 25 years of business excellence. Operating gift & souvenir retail outlets across the country, we offer the stability of an established organization combined with the energy of a fast-growing enterprise. As we continue to expand, we invite creative, energetic, and customer-focused professionals to grow with us.

When applying

If you are interested, please send your detailed resume along with names and contact details of two non-related referees within 14 days of this advertisement to [email protected] mentioning the position applied for in the subject line of the email.