Reservations officer

Are you a confident, detail-oriented, and customer-focused professional ready to advance your career in hospitality and tourism? Vella Adventures (Pvt) Ltd, a world-renowned adventure park located in the iconic destination of Ella, Sri Lanka, is seeking a motivated and dynamic reservations officer to join the team.

Key responsibilities

1. Handle all guest reservations via phone, email, online platforms and walk-ins.
2. Accurately enter, update and manage bookings using the reservation system.
3. Respond promptly to guest inquiries regarding availability, pricing, activities and policies.
4. Coordinate with front office, operations and activity teams to ensure reservation accuracy and availability.
5. Process payments, confirmations, amendments and cancellations as per company procedures.
6. Maintain up-to-date reservation records and prepare daily reservation reports.
7. Support upselling of activities and packages to maximize revenue.
8. Ensure all reservations comply with operational capacity, safety guidelines and company standards.

Professional qualifications and experience

1. Age between 25 and 35 years (both male and female candidates are welcome to apply).
2. Degree or higher diploma in hospitality, tourism, customer service, business administration, or a relevant/equivalent qualification.
3. 2-3 years of experience in reservations, front office, or booking coordination, preferably in the hospitality or tourism industry.
4. Strong knowledge of reservation handling, booking confirmations, amendments, cancellations, and availability management.
5. Experience managing online booking platforms, email reservations, and phone inquiries.
6. Ability to manage peak-period bookings while maintaining accuracy and service quality.
7. Proficient in MS Office package.
8. Ability to prepare daily reservation reports, summaries, and basic data analysis using Excel.
9. Good command of English and Sinhala; Tamil or other languages will be an added advantage.
10. Strong attention to detail, time management, multitasking ability, and problem-solving skills.
11. Customer-focused, well-organized, proactive and able to work in calm under a busy environment.

When applying

If you are confident that you have the above-required skills and experience for the job, please e-mail your CV to [email protected].