Supervisor (Night Shift)

We are looking for a dynamic and dedicated supervisor (night shift) to lead, mentor, and drive performance within our operations team. The ideal candidate will excel in people management, client communication, and maintaining high-quality standards across all deliverables. If you are passionate about leadership and thrive in a fast-paced environment, we want to hear from you.

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Roles & responsibilities

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2. Communicate effectively with U.S.-based clients and ensure deliverables are met consistently.
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4. Set internal targets and goals for team members and revise them as needed.
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6. Manage team performance while ensuring operational targets and quality standards are achieved.
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8. Train and guide new agents on relevant processes.
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10. Implement, manage, and improve operational processes.
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12. Maintain strong working relationships with cross-functional teams and senior management.
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14. Provide detailed quality assurance feedback and conduct performance appraisals.
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16. Coordinate with team leads and assistant team leads to ensure smooth daily operations.
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Qualifications & experience

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2. 4-6 years of experience in revenue cycle management or supervisory experience in a BPO/customer-centric organization.
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4. Degree in business management.
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6. Exceptional communication and interpersonal skills.
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8. Proven experience managing a team of 20-30 individuals.
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10. Age below 35 years.
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12. Open to work according to standard US hours and calendar.
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