Reservations agent

About the company

Goldi Sands Hotel is a well-established beachfront hotel located in Negombo, Sri Lanka, renowned for its warm hospitality, exceptional guest service, and relaxing coastal atmosphere. With comfortable accommodation, modern facilities, banquet and dining services, and a strong reputation in the hospitality industry, the hotel offers an excellent working environment for individuals seeking career growth and professional development in tourism and hospitality.

Key responsibilities

1. Handle room reservations through phone calls, emails, online platforms, and walk-in inquiries.
2. Provide accurate information about room availability, rates, packages, and hotel facilities.
3. Process bookings, amendments, cancellations, and confirmations efficiently.
4. Maintain accurate reservation records and update the hotel reservation system.
5. Coordinate with front office and other departments to ensure smooth guest arrivals and special.

Requirements

1. Respond to guest inquiries professionally and promptly.
2. Maximize room sales by promoting hotel services and special offers.
3. Ensure high levels of customer service and guest satisfaction.
4. Prepare daily reservation reports when required.
5. Follow hotel policies and reservation procedures at all times.

When applying

Send your CV to: [email protected]