Customer Service Executive – Mid Shift

Our client, a rapidly expanding recruitment company operating across Australia, Sri Lanka and New Zealand, is seeking a Customer Service Executive to join their Colombo-based team. This role offers the opportunity to work closely with Australian corporate clients and be part of a global growth journey.

Position details

1. Employment type: Full-time (roster basis)
2. Transport: Own transport is an added advantage

Working hours

1. Monday – Friday: 3:00 PM – 11:30 PM (UK shift)
2. Saturday or Sunday: 8:30 AM – 12:30 PM
3. Rostered days off apply

After initial training, you will work independently or within a small team, providing direct support to Australian corporate directors.

Key responsibilities

1. Deliver high-quality customer service to Australian corporate clients
2. Handle client inquiries via phone, email, and digital platforms
3. Support daily operational tasks and business coordination
4. Work closely with the Australian management team for ongoing guidance and training
5. Maintain accurate records using internal systems and databases

What we offer

1. Competitive salary based on experience and qualifications
2. Long-term, stable employment opportunity
3. Salary reviews every 6 months
4. Performance-driven work culture with recognition and rewards
5. Continuous support and training from the Australian office
6. Exposure to international-standard systems and technologies
7. Friendly, professional, and supportive team environment

Ideal candidate profile

1. Customer-focused, proactive, and dependable
2. Excellent English communication skills (spoken and written)
3. Experience or education linked to an Australian-based organization is an advantage
4. Strong computer literacy and familiarity with web-based applications
5. Experience with CRM or database systems is a plus
6. Sales-oriented with a pleasant and confident personality
7. Willingness to learn and adapt to new technologies
8. Good understanding of social media platforms

When applying

Do not apply if you do not qualify or have necessary experience. Interested candidates should attach their CV with recent photograph and send the application.

Go to lankastaff.lk and please select the category overseas jobs. Search for job no: 9017.

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