Call Center Assistant

We are on the lookout for a Call Center Assistant for our well-reputed client company located in Colombo

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services

Qualifications

• Male/Female
• GCE A/L
• Age below 25
• Experience in a similar position will be an advantage
• Fluency in English, Sinhala and Tamil
• School leavers also can apply

An Attractive remuneration package awaits the right candidate