Customer Relations Executive

Ninewells is a specialized Hospital in Obstetrics, Gynecology, Paediatrics, and Neonatology, with excellent credibility and a proven track record in Sri Lanka’s private healthcare sector. With the main focus on women and child care, we are seeking skilled individuals to be a part of the Ninewells family.

Job Description

• Direct customers to the relevant counter/s on their arrival promptly
• Ensure a high level of customer service is maintained in the front office area and wards
• Assist customers in a professional way in order to give them a pleasant experience.
• Maintaining a good rapport with the customers and visitors.
• Maintain, coordination and good communication with other departments in the hospital.
• Resolve patients/customers’ requirements/needs quickly, efficiently, and courteously

Entry Requirement

• Age between 25 – 35 years.
• Willingness to work in a roster (Night Shift Included)
• Minimum of 4-5 years of experience in a similar capacity
• Good communication skills in English & Sinhala (Proficiency in other languages will be a distinct advantage)
• Being confident and focused
• Team player with a dynamic personality & positive attitude
• Voice clarity & courtesy with listening skills and a service-oriented mindset
• Should have a pleasing personality

The successful candidate will be placed on an attractive remuneration package based on the qualifications and experience

NINEWELLS HOSPITAL (PVT)LTD.
55/01 ,Kirimandala Mawatha,Narahenpita, Colombo 05.
Contact : 011 2049977