Customer Service Officer
Responsibilities
- Greet customers warmly and assist them with inquiries in a professional and friendly manner.
- Provide accurate information about stores, promotions, facilities, and events within the mall.
- Maintain a log of daily customer interactions and report recurring issues to the management.
- Conduct daily checks of mall facilities to ensure readiness, including clean restrooms, functional elevators/escalators, and well-maintained common areas.
- Maintain daily logs of customer inquiries, complaints, and operational issues.
- Inform customers about ongoing promotions, loyalty programs, or events.
- Provide accurate information about stores, promotions, facilities, and events within the mall.
Requirements
- 1 to 3 years of experience in guest relations, front office, or customer service within a mall, hospitality, or retail environment.
- A diploma in hospitality or business management is considered an added advantage.
- Proficient in office software with a basic understanding of digital tools.
- Strong command of English, both verbal and written.
- Proven ability to handle customer concerns and resolve issues effectively.
- Capable of working under pressure with minimal supervision.
- Flexibility to work on roster basis, including weekends and mercantile holidays.
About the company
Havelock City (Pvt) Ltd (HCL) is a fully owned subsidiary of Overseas Realty (Ceylon) PLC, owner, developer and manager of the World Trade Center, Colombo and Havelock City, a premier mixed-use development.
The newly opened Havelock City Mall developed by HCL is situated at the doorstep of Havelock City. Spanning over 200,000 sqft., Havelock City Mall is Colombo’s premier lifestyle mall offering unparalleled range of shopping, entertainment, and dining options.
You could be a part of this prestigious organization and dynamic environment if you have what it takes.
Our organization fosters a professional work culture and supports career growth for ambitious young customer service professionals to excel.
When applying
Please submit your updated resume along with details of two non-related referees to [email protected] within 10 days of this advertisement. When submitting your application via email, please clearly mention the position you are applying for in the subject line.