Senior manager – operations & business development

Role snapshot

We’re hiring a senior manager – operations & business development to launch, grow, and optimize Lift across Sri Lanka. You’ll own marketplace health (supply vs. demand), city launches, partner ecosystems, and revenue growth—while building the on-ground team and processes that scale.

What you’ll do

1. Own city ops: plan and execute city launches; design supply/demand tactics, zoning, and driver incentives.
2. Marketplace management: monitor live KPIs (ETAs, acceptance, cancellations, churn), diagnose root causes, and drive real-time interventions.
3. Driver growth & quality: lead driver acquisition funnels (digital + on-ground), training, safety compliance, and earnings optimization.
4. Business development: secure B2B/B2G partnerships (corporate ride programs, airport/hotel stands, tourism boards, events) and fleet partnerships.
5. Customer experience & safety: set up SOPs for support, incident response, fraud prevention, and safety audits with measurable SLAs.
6. Regulatory & compliance: build strong relationships with municipal and transport authorities; ensure licensing and policy compliance.
7. Team leadership: hire, coach, and manage city leads, field teams, and partner managers; instill KPI-driven culture.
8. Data-driven ops: build dashboards with ops/BI; run experiments on pricing, incentives, and promos; translate insights into action.
9. Cross-functional: work with product/engineering/marketing on feature requests, geo-ops (maps, POIs), promo calendars, and comms.

What you’ll bring

1. 7–12 years in high-velocity ops and growth roles in ride-hailing, logistics, food delivery, e-commerce, or mobility tech.
2. Proven P&L ownership and city/market launch experience.
3. Strong BD/enterprise sales track record with C-level stakeholders and public sector.
4. Fluent in English and Sinhala (Tamil an advantage); excellent negotiation & stakeholder management.
5. Analytical proficiency (Excel/sheets; bonus for SQL/Looker/Data Studio).
6. Deep understanding of Sri Lankan mobility landscape, driver motivations, and local regulations.
7. Willingness to travel and work field hours when needed; valid driver’s license.

Nice to have

1. Experience at Uber/PickMe/Delivery/Logistics startups or telco/payment partners.
2. Maps/dispatch familiarity (service areas, heatmaps, demand forecasting).
3. Safety, risk, or trust & safety program experience.

Why join lift

1. Build a category challenger with real local impact.
2. High ownership, fast decisions, and a mission-first culture.
3. Competitive compensation + performance bonus + ESOP potential.
4. Tools, budget, and autonomy to scale your playbook nationwide.

Compensation & benefits

1. Competitive base salary (LKR, aligned to experience)
2. Fuel/phone allowances, medical insurance
3. Travel & training budget

About the company

Lift is building Sri Lanka’s next-generation ride-hailing platform—reliable, safe, and fairly priced for riders and drivers. We’re competing head-to-head with category leaders by focusing on hyper-local ops excellence, driver earnings, and delightful customer experience.

When applying

Send your CV, a brief note on one city you launched or scaled, and two partnerships you closed to [email protected] with subject line “Senior manager – ops & BD – [your name]”