Assistant Team Lead – Customer Service

Key responsibilities include:

1. To efficiently follow the daily production targets specified by the management.
2. Generate client-based reports for the weekly calls based on priority levels.
3. Ensure daily priority tasks are carried out.
4. Act as a point of contact person to any client escalations.
5. Ensure to respond back to all internal e-mails within shift time.
6. Conduct training to newcomers on the job specific functions.
7. Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPAA and ISO standards.

Qualifications/criteria:

1. Graduate in any field
2. At least 5 years of total experience with 4-5 years of previous customer service experience
3. Experience in healthcare industry is preferred
4. Ability to quickly survey vast amounts of information to answer customers’ questions
5. Exceptional verbal communication skills
6. Ability to work with MS Office package

About the company

HealthRecon Connect® provides technology-enabled revenue cycle management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes, and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight, and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a great workplace by Great Place to Work® in Sri Lanka for five consecutive years and was adjudged one of the 40 best workplaces in Sri Lanka in 2021. HealthRecon is also a participant in the United Nations Global Compact. HealthRecon Connect is an equal opportunity employer.

When applying

Please visit our career portal at www.healthreconconnect.com/careers/, select the relevant vacancy and click on the ‘Apply now’ button to apply.

Your application would not be considered without a CV on file.

Please review the criteria and other information listed on this job advertisement thoroughly prior to applying.

Please pay specific attention to the workweek, shift details, and other features of the job.

All applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted due to the large volume of applications we receive. Thank you for understanding.