Customer Relationship Executive – Deposit Department

We are seeking a Customer Relationship Executive for the Deposit Department to serve as a key point of contact for customers. The role focuses on delivering excellent customer service, supporting deposit product management, ensuring compliance with internal and regulatory requirements, and maintaining strong, long-term customer relationships.

Job profile

1. Act as the primary point of contact for customers visiting the branch for deposit-related services and account opening.
2. Manage end-to-end customer interactions, including onboarding, service inquiries, updates, and issue resolution.
3. Build and maintain strong customer relationships with a focus on trust, service quality, and retention.
4. Understand customer requirements and recommend suitable deposit products to support business growth.
5. Coordinate with internal departments to ensure smooth service delivery.
6. Maintain service quality standards and ensure compliance with operational procedures and regulatory guidelines.

Candidate’s profile

1. GCE A/L or equivalent qualification.
2. Minimum experience in banking, finance, or customer service roles (deposit operations preferred).
3. Strong communication and interpersonal skills with a customer-focused mindset.
4. Good understanding of banking operations, deposit products, and compliance requirements will be an advantage.
5. Ability to handle customer queries and provide effective solutions.
6. Basic proficiency in MS Office applications (Excel, Word).

About the company

Alliance Finance Company PLC (AFC), incorporated in 1956, is the oldest finance company in Sri Lanka. The company is built on a solid foundation of trust, stability and responsibility, and has an unblemished track record for ethical business practices. AFC’s business philosophy is guided by triple bottom line principles focusing on people, planet and profit and is the first and only company in South Asia to be certified as a value driven sustainability certified financial institution.

AFC offers a diversified product consisting of leasing, gold loans, gold investment, fixed deposits, savings, climate smart agriculture loans and many more financial solutions.

When applying

Please submit your CV with names and contact details of two non-related referees, within 10 days of this publication to reach the following address stating the post applied for in the subject line of the e-mail.