Customer Success Executive

About the company

At Simplebooks, we simplify business management for owners across South Asia by offering tech plus services like company registration, bookkeeping, payroll, taxes, and legal support. With over 10,000 clients locally and globally, we help businesses set up, run, and grow more efficiently.

If you have prior experience in sales or in directly engaging with clients to promote or deliver a service, this opportunity is for you.

This is a fully office-based role with no requirement to travel for client meetings.

Requirements to apply

1. Excellent communication skills in English and Sinhala.
2. Minimum 1 year of experience in sales/ customer support.
3. Should be customer-centric and be able to solve problems with minimum supervision.

Job responsibilities

1. Engage with existing clients to confirm renewals for company secretarial and related services.
2. Prepare and share renewal quotations accurately and on time.
3. Build and maintain strong client relationships by addressing inquiries and ensuring a smooth renewal process.
4. Update and manage client renewal records in the internal system with accuracy and attention to detail.
5. Identify opportunities to upsell or cross-sell additional services based on client needs.
6. Contribute fresh ideas to improve renewal processes, enhance client experience, and manage work more efficiently.

When applying

If you believe you meet the above requirements, email your CV to us.