UPS is a global leader in Courier, Freight & Logistics solutions. We are currently expressing interest in recruiting managers and executives to be a part of our highly talented team. We aim to consistently develop our business with the highest standards of quality and service by recruiting the best.

Responsibilities

• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow up on leads and identify potential prospects
• Build prospect relationships by initiating communications

Qualification and Skills

• Strong team player with a positive attitude
• Possess a confident and articulate telephone manner
• Excellent communication skills in English
• Good with Microsoft Office packages & Google Workplace
• Prior experience in Courier and Logistics will be an added advantage
• Prior experience in a call center will be an added advantage

Company: FITS Express (Pvt) Ltd

Company email: [email protected]

Job Location: Colombo

Job Category: Customer Experience / Public Relations

Job Type: Full Time

Customer Service Executive

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