Call Center Agents

We at Advent Tech Pvt Ltd are looking for young energetic personalities with a ‘can-do attitude & excellent communication skills to join our Call Center Team.

We offer a handsome salary, above the industry average (Rs 75000-100,000), and career advancement opportunities to the right candidates.

Job Responsibilities 

• Prior experience with customer service/telesales and call centers in relevant job roles with at least 1-year experience
• Excellent communication and listening skills with good command of the English language
• Working knowledge of relevant computer & Telephone systems
• A diploma in Marketing/ Business Administration or Management would be an added advantage
• Customer-oriented attitude with professionalism
• Strong multitasking, time management, and target achieving skills
• Age Criteria: 21 – 35 years

Key responsibilities 

• Handle inbound and outbound customer inquiries & provide perspective information
• Identify the needs of customers, resolve issues, and provide solutions
• Maintain good customer relations
• Maintain records of the conversations with the customer and analyze the data
• Write and submit timely reports on performance, targets, and customer queries
• Meet personal targets and work towards meeting team targets
• Maintain operations by following policies and procedures