Designation: Service Advisor We are leading company providing vehicle services to all kind of vehicle repairs in Biyagama. We are looking for an energetic candidate for the post of Service Advisor.
Experience and qualifications
• Minimum 3 years of experience as a service adviser would be an advantage.
• Ability to Customer Handling.
• Good knowledge of oil changing, body wash, under wash, vacuum, detailing, scanning and all other vehicle service types.
• Need to have a proper understanding about the vehicle spare parts.
• Able to seek and secure customers and develop business.
• Strong Negotiation skills, good business acumen, excellent problem solving and interpersonal skills.
• Excellent in English & MS Office Package.
• Excellent communication skill & presentation skills.
• Age should be between 29-45 years.
• Valid driving and riding license, Ability to make quotations, Ability to check service manual & wiring diagrams, Employee management would be an advantage.
Duties & Responsibilities
• Schedule service appointments with the customers, in accordance with work flow in the Service Center.
• Communicates with customer to share nature of mechanical problems detected, as well as potential problems which may arise which the customer was not aware of.
• Ensures that customer is in agreement with all service work to be conducted in his / her vehicles, as well as has knowledge of approximate cost of such repairs.
• Ensures that Customer signs the repair / service agreement.
• Maintains a transparent, friendly, professional relationship with the customer throughout repair period in line with ensuring that customer trust has been gained.
• Follows up with the progress of each repair order and immediately contacts customer regarding any changes in the estimate or time promised for such repairs.
• Delivers the vehicle to the customer and is always available to respond to customer queries.
• Promote and market our products to support the company to sustainable growth and profitability of the company.
• You need to guarantee the customer satisfaction at the end of the job.
Send your CV’s within 07 days with contact numbers to [email protected] or call us on 070-6912343, 070-6912342
Company Address: No.730/2/A, Kottunna Road, Heiyanthuduwa. Leave Days: Monday & Poya day