Quality Check Executive

Our client is one of the leading Financial Companies which is located in Colombo

Requirements

• 3+ years of quality check/customer support/client service positions
• Previous experience in call cent. financial services/IT industry is preferred
• Advanced knowledge of Excel and Google Sheets
• Work independently and within a team environment
• Strong communication, both written and verbal in English

Responsibilities

• Evaluate customers and social media responses
• Deep dive and analyze to find trends and root causes of errors
• Participate in the design and maintenance of comprehensive compliance plans
• Perform checking of team members following company policies and guidelines
• Build team confidence in the knowledge

0115 927723
Jobfactory