IT Support Officer

📌 Location – Colombo 02

⏰ Working Hours – Day & Night Shift (Roster Basis)

RESPONSIBILITIES

• Ensure the smooth operation of office computer systems and IT infrastructure
• Take ownership of assigned issue tickets and ensure timely resolution
• Monitor and maintain IT systems, networks, and related hardware/software
• Manage domain user accounts and email systems
• Troubleshoot and diagnose system and network issues effectively
• Build and maintain positive working relationships with users across business units
• Perform additional tasks as assigned by the Supervisor or Manager

REQUIREMENTS

• Diploma or Bachelor’s/College Degree in Computer Science, Information Techno Engineering (Computer/Telecommunication), or a related field.
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills
• Prior experience in IT support or system administration is an advantage.

BENEFITS

• Competitive salary paid in USD
• Opportunity to work in a dynamic and innovative environmet
• Career development and growth opportunities