Help Desk Technician – Roster Basis (24/7 Support)

About Us:

• We are a UK-based software company providing advanced EPOS solutions for retail and hospitality businesses. Our commitment to exceptional technical support ensures our clients’ operations run smoothly around the clock.

Why Join Us?

• Opportunities for career growth and development.
• Comprehensive training to enhance your technical skills.
• Supportive and collaborative work environment. Key Responsibilities:
• Provide 24/7 technical support to clients via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues.
• Document and track technical issues and resolutions.
• Collaborate with the technical team to resolve complex problems.
• Ensure timely and accurate follow-up with clients. What We’re Looking For:
• Relevant educational qualifications in IT or a related field.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in English; Tamil is a plus.
• Freshers and experienced candidates are welcome to apply.
• Ability to work on a roster basis, including night shifts.

What We Offer:

• Competitive salary with performance allowance.
• Offer yearly bonuses.
• Health insurance and regular performance reviews.
• A positive work environment with opportunities for growth