Help Desk Technician Intern

Join a leading UK-based EPOS company as a Technical Support Intern and kickstart your career!

About the Role:

• We seek a Help Desk Technician Intern to gain hands-on IT support experience in troubleshooting, system maintenance, and user assistance.

Key Responsibilities:

• Respond to user inquiries via phone or email.
• Diagnose and resolve hardware and software issues.
• Install, configure, and update software and hardware.
• Perform routine maintenance on IT systems.
• Maintain accurate records of support requests.
• Assist in setting up new user accounts and workstations.
• Provide basic IT training to users.
  

Qualifications & Skills:

• Entry-level candidates are welcome to apply.
• Basic knowledge of computer hardware, software, and networking.
• Strong problem-solving skills.
• Excellent communication and customer service abilities.
• Proficient in Microsoft Office Suite and common IT tools.
• Ability to work independently and in a team.
• Eagerness to learn new technologies.
• Fluent in the English Language.
• Residing in the Colombo suburb will be an advantage.