Help Desk Support Engineer – IT 

Duties and Responsibilities

• Installation/ re-installation, Configuring, Troubleshooting of operating systems such as Windows (Win9x/ XP/ 2000/ NT), as and when required by the company.
• Office Automation Software such as MS-Office, etc.
• Device Drivers for all hardware peripherals such as Graphics (VGA) card, LAN card, CD-ROM Drives, CD-Writers, DVD-ROM Drives and etc.
• Providing support for problems regarding usage of OS & OA Software.
• Checking that all desktops are periodically updated with Anti-virus software/ virus definitions and escalating any nonconformity.
• User Support/ Problem solving for various (OA) applications.
• Identifying recurring problems, reporting trends to management and recommending solutions or correction procedures.
• To initiate escalation process if required to resolve the problem.
• Co-ordination with various OEM’s/ Principals/ vendors for spare Management.
• We are looking for an enthusiastic candidate for a reputed institute in Malabe.
  

Key Requirements

• Related professional Certification.
• Minimum of 6 months’ work experience in a similar capacity.
• Proficient in English and excellent communication skills.
  

Remuneration will not be less than Rs. 40,000.
Location: Malabe

Micronet Global Services (PVT) Ltd

141/7B, Vauxhall Street, Colombo 02

Tel No: 0117 397 100 / 0763 593 143

Please forward your CV with the details of non-related referees to this email and mention the position applied for in the subject line.