Executive – Revenue Assurance & Fraud Prevention (Outsourced)

Key Requirements:

• Appropriate First Degree in IT/ Computer Science (or equivalent).
• Preferably experience in the telecom/IT industry will be an added advantage.
• Knowledge of database and programming languages such as SQL.
• Work on a rotating shift schedule independently, available 24/7, including both day and night shifts.
• High level of integrity and ability to maintain confidentiality of information.
  

Key Responsibilities:

• Monitoring abnormal behaviors of usage patterns and action immediately.
• Attend immediately on customer complaints and action within the Turn Around Time.
• Coordinate and communicate with internal & external parties to maintain quality service.
• Root cause analysis of issues and take preventive measures.
• Ability to build Ad-hoc reports independently for MIS purpose.
  
• Apply via https://hutch.lk/careers within 7 days of this advertisement.