Clearance Support Agent-Customer Service

Today DHL stands as the leading Logistics company in the world. This has been possible due to the people who bring in their talent and professionalism to retain our trademark quality of service. At DHL, We create the space and opportunity for individuals to develop their personal and professional skills while they take the challenge of making the world smaller and connected.

Job Profile

As a clearance support agent/customer service you will be a part of a DHL GTW contact center. Your role would be to assist customers in the shipment clearance process and coordinate with internal stockholders to ensure an efficient clearance service.

• Assist customers with information on the customs clearance process.
• Update systems and records with the shipment clearance status of the clearance process.
• Coordinate with internal contact points and teams in sharing status updates of shipment clearance.
• Assist customers with the documentation needs as required by the Customs Clearance process.
• Ensure the proper maintenance of records of the shipment movement.

Person Profile

• Excellent skills in spoken communication.
• Converse ability in English would be an advantageous requirement.
• Have a natural liking to interact with others and coordinate activities.
• Vicinity of Katunavake Area.

As being a Great Place to Work, the selected Candidates could look fon, ward to working in a great Organizational Culture with competitive compensation and exposure to great opportunities for learning.