Business Intelligence Analyst – Customer Service

Closing on: Dec 8, 2021

Job Role
• Help develop effective metrics for KPI reporting with regards to Customer Service. 
• Assist in analyzing businesses and suggest alterations in business models.
• Connect with Alibaba and regional teams on a regular basis regarding data and analysis to create better data visibility in the department.
• Interpret data, analyze results using analytics, research methodologies, and statistical techniques.
• Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use of various key stakeholders, creating reports, visual dashboards, specifications, instructions, and flowcharts. 
• Work closely with all the Customer Service sub-departments to deep dive into data analysis and come up with useful insights.
• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates. 
• Supporting the team with ad hoc data and operational requests. 
Job Requirements
• Bachelor’s degree, preferably in computer science, mathematics,  business management, or economics. 
• Minimum of 1-year work experience as Business analyst / Business Intelligence Analyst Performance Analyst roles. 
• Excellent communication skills in English. 
• Strong understanding of Database Architecture and procedures. 
• The ability to write advanced SQL queries in order to find insights to key business questions. 
• Proficiency in Excel is a must, other statistical and dataset analytics tools are preferable. 
• Hands-on experience with Data Visualization tools (Power BI/ Tableau) is added advantage. 
• Experience in the E-commerce industry will be an added advantage

Company email: [email protected]
Job Location: Colombo
Job Category: Customer relation
Job Type: Full Time

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