Customer Support Executive

Glacies UG is a company based in Berlin. We are building a team based in Sri Lanka. We are a 100% remote company and you will have the chance to work from home if you wish.

IceHrm is a Human Resource Management System (https://icehrm.com) developed by Glacies UG. It’s being used by more than 10,000 companies around the world. Most of our customers are based in EU and US.

You will be responsible for supporting IceHrm and other products developed by Glacies UG

As s a part of your job, you will:

• Learn and become an expert in using IceHrm
• Help IceHrm customers to get started and configure IceHrm for their company
• Improve documentation
• Blog about our products
• Participate in product demo’s for IceHrm customers
• Provide support to IceHrm customers by replying to customer questions

Benefits:

• Chance to work in an international company
• Ability to work from home
• Flexible working hours