Customer Service Executive

Copreus is a leading company, incorporated in Sri Lanka and headquartered in the European Union, providing outsourced Sales, Marketing, and Intermediary services globally. Our 20- year legacy continues to reach clients globally, bringing 21st century standard of trading by introducing clients to regulation through global partners with cross-border licenses and facilitating them to reach for worldwide capital markets.


  • Provide clients with relevant information on the products and services offered by the company
  • Follow communication procedures, guidelines, and policies
  • Identify and assess clients’ needs to achieve satisfaction
  • Build sustainable relationships and trust with clients’ accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Provide clients with the highest level of service in a timely manner
  • Meet personal/ team sales targets and call handling quotas
  • Manage sales pipeline

Person Specification

  • High school diploma or equivalent; college degree preferred
  • Excellent knowledge of English ‘(Both written and spoken)
  • Strong phone contact handling skills and active listening
  • Customer orientation, and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Deadline-driven and highly motivated individual 
  • Ability to maintain a calm composure in stressful situations
  • Excellent time management skills

Copreus, Level 19, East Tower,
World Trade Center,
Colombo 1,Sri Lanka.

Company: Copreus
Company email: [email protected]
Job Location: Colombo
Job Category: Customer relation
Job Type: Full Time

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