Assistant Manager Information and Communication Technology/Senior System Support Administrator

Objective of this Role

• Maintain essential IT/Call center operations, including operating systems, network, PBX, applications, servers, email systems and hardware.
• Handle business-critical IT tasks and systems admin- istration.
• Research and evaluate emerging technologies hard. ware, and software.
• Track and maintain hardware and software inventory
• Develop and execute disaster procedures, and maintain data backups.
• Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Work towards the user’s needs by identifying problem areas and implement solutions quickly.

Skills & Qualifications

• Bachelor’s degree in Telecommunications, Computer Science Engineering or Information Technology from a reputed University
• 5+ years experience in IT management
• Experience with or knowledge of Networking and operating systems (Active Directory, Open source and other Windows-based systems), current equipment and technologies, backup and recovery procedures, and system performance monitoring
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation.
• Excellent communication skills