Closing on: Dec 31, 2025

Looking for technical support engineers for our support team to extend services to end-users for applications and infrastructure hosted on the cloud environment.

Skills/Knowledge/Experience

Industrial exposure as a Technical Support Engineer, IT Help Desk Technician, or similar role
Familiarity with GCP, AWS, Java with Spring boot, Microservices, Kubernetes, Oracle/SQL, MySQL, PostgreSQL, React, NodeJS
Ability to diagnose and troubleshoot basic technical issues
Bachelor’s degree in Information Technology, Computer Science or similar field
Ability to provide step-by-step technical help, both written and verbal

Responsibilities

Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits (SLA)
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and cater service request
Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers) and deliver knowledge share sessions
Analysis of an issues in Problem Management system
Incident and service request management related customer communication

If you are looking for a role where you can make an impact, then email your CV

Auxenta Digital Labs (Pvt) Ltd.
USA: 2624, 123 E san Carlos St. san Jose, CA 95112
Sri Lanka: 69, Janadhipathi Mawatha, Colombo 00100
+94 11454 5998

Closing Date 5/2/2021

Company: Auxenta Digital Labs (Pvt) Ltd.

Company email: [email protected] [email protected]

Job Location: Colombo

Job Category: IT-Software

Job Type: Full Time

Apply now