Deputy General Manager – Business Transformation

 Job requirements

• Lead Improvement projects on processes to improve
  • Improve SLA performance
  • Productivity
  • Innovation
  • RPA- Robotic process automation
• Lead change management through one or multiple deals
• Manage automation delivery through one or multiple deals
• Be responsible for the Operational Excellence Framework for one/multiple deals
• Automation business process design support
• Initiate quality control mechanisms to processes assigned
• Revamping and reevaluating BE Methodologies related to business processes
• Identification of productivity opportunities of processes assigned
• Review and update operating procedures manuals for assigned processes
• Execute other deliveries enhancement and sustainability initiatives
• Drive prioritization and coordination with internal teams to identify outcomes-focused delivery results and realize efficiencies to proactively create customer satisfaction
• Effectively manage stakeholder expectations of clients and resolve conflicts that balance vendor and internal needs for technical, implementation, and operational issues across BPO Operations

  Basic qualifications

• Master’s degree or MSc
• Graduate in Finance/Supply chain or HR practices
• Six Sigma certification
• Minimum 8 -10 years of relevant experience

Other Requirement

• Knowledge of Quality tools and Techniques essential
• Knowledge of Automation project management
• Needs to have worked in a BPO – Operational Excellence (or similar) function
• Knowledge in Lean and other quality practices added advantage
• Strong Communication skills
• Strong Presentation skills