Trainees – Contract Basis Call Center

You should ideally

• be below 23 years of age
• successful completion of GCE O/L (with credit passes for English and Mathematics ) and GCE A/L with three passes for the main subjects excluding General English
• possess strong oral and written communication skills (preferably trilingual)
• possess excellent interpersonal skills
• possess good problem-solving skills
• be motivated to provide excellent customer service
• be flexible with working hours

You will be responsible for

• informing the Bank’s products and services to existing and potential customers
• cross-selling products and services over the phone to customers
• listening to customer queries and handling them effectively
• assisting in conducting surveys on customer satisfaction levels and resolving complaints

We are an equal opportunity employer. Any form of canvassing is discouraged Correspondence will only be with the short-listed candidates

Please apply via e-mail by sending a DFCC Bank application form which could be downloaded from our website to our e-mail with the post applied for in the subject by 7 March 2021.

Senior Vice President (Human Resources)
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk