Client Support Engineer

Optimo is a UK-based world-class software solutions provider for the venue and event management sector with a history spanning over 20 years. We are in the process of expanding our team and are looking for top talent to join
us on our journey towards excellence.

Responsibilities

Client Support

• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Troubleshooting application issues reported by clients.
• Responding to client queries in a timely and effective manner.
• Carry out client product training
• Positive client account management to ensure client satisfaction.
• Keeping a track of customer compliments and complaints.
• User Acceptance Testing.

Data preparation

• racking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services.

Requirements

• A Great Communicator and Proficiency in English is a must.
• A University degree (IT or related) or equivalent professional qualification.
• Minimum of -year practical experience preferably handling clients.
• Sound Knowledge of MS SQL server SQL – Scripting and database structures will be an added advantage.
• A flexible approach to working under pressure and making sure certain tasks are done is of paramount importance.

The remuneration for the above position will be paid in foreign currency and we also offer a world-class working environment with a pleasant and progressive culture that can help you reach optimum heights in your career.

www.programus.eo.uk