Front Office Manager
Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group. It is also regarded as one of the world’s finest hotel ownership and management companies. Owning and/or managing over 100 hotels and resorts throughout the Asia Pacific, North America, the Middle East, and Europe, the Shangri-La group has a room inventory of over 40,000.
Shangri-La’s Hambantota Golf Resort & Spa brings unrivaled levels of quality and service to the resplendent island known as “The Pearl of the Indian Ocean”. The resort is perfectly positioned for both leisure and business guests. Experiences at Shangri-Lais Hambantota Resort & Spa are entirely personal and the 274 rooms and suites in the resort are situated in beautiful landscaped tropical gardens, creating a sense of privacy. The extensive range of leisure activities can be custom designed to meet the interests of each guest.
As Front Office Manager, we rely on you to
- Ensure smooth operation on a daily basis
- Lead the team to maintain a high standard of service
- Prepare reports including but not limited to room occupancy and revenue data
- Solicit guest feedback in order to enhance the hotel’s performance
- Create an exceptional experience for all hotel guests
We are looking for someone who
- Takes pride in being a hotelier
- Loves interacting with guests from all backgrounds
- Communicates and writes with fluency in English (and local language)
- Preferably has relevant experience with an international 5* hotel group
- Enjoys coming up with best-fit solutions
- Is a friendly, helpful, and trustworthy leader
- Must be detail-focused and guest-oriented
- Has no fear of challenges
