Product Manager – Dialog.lk | Channel Planning & Control

You will be responsible to understand stakeholder requirements and develop functional solutions thus meeting the entire scope of requirements with end-to-end ownership of the solution. You are also required to liaise with multiple products, solutions, and vendor teams to achieve a working and acceptable solution for every project – change or new development.

The Job

• Lead a team of Business analysts and foster best practices within the BA practice, and lead a development team and ensure the product of the team is in alignment with the stakeholder requirements by having Internal Acceptance Criteria established
• Conduct feasibility of the requirements interims of Organizational Vision, Time, Cost and Quality and to understand team dynamics and capability to produce and meet the requirement
• Continuously strive to improve on existing processes to ensure that efficiency and usability are at their peak
• Always strive to ensure requirements are aligned to organizational vision and goals and objectives (Customer Experience, Future today, etc)
• Ensure documentation is at its optimal level within the guidelines of the established BA practice and that the documents are constantly updated based on the frequent changes
• Be in touch with industry trends and dynamics of the telco industry’s BSS and OSS stack along with customer engagement. Conduct research and to contribute towards the continuous improvement of existing systems
• Engage customers to understand requirements and manage expectations ensuring requirements are addressed whilst being aligned to organizational vision
• Take technical product ownership of products done by the CRM team on Digitization
• Map all user requirements to a usable solution that is acceptable by all stakeholders and within the sanity of the eco-system
• Be the Subject matter expert for the systems in purview be the SPOC for all systems and solutions in the purview
• Holding the responsibility of technical architecture and project delivery of Dialog.lk Web Portal, Dialog Omni channel implementation, Dialog self-care common backend implementation, Product catalog, and eligibility Engine
• Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximize the return on technology investment

The Person

• Minimum 5-6 Years’ experience in a similar capacity
• Professional certificate in IT
• Excellent communication and presentation skills
• Excellent writing and reporting, analyzing, and researching skill