Service Coordinators
Is your passion for providing excellent Customer Service? If so, get on board with us to service our overseas customer base! We need passionate Service coordinators to help our customers in Europe and the US. This is a fantastic opportunity for a customer-centric individual Who is passionate about providing excellent customer service
What you have to do
• Provide exceptional Customer Service to both internal and external customers
• Manage an incoming queue of customer requested task scheduling and associated escalations within defined SLA and OLA targets
• Conduct 1-2-1 phone calls with clients around the world to negotiate an agreement on the scheduling of key service requests
• Perform high quality, customer-focused case management in our service desk tool
• Manage resource availability in a pool of operations staff to deliver on the scheduled commitments
• De-escalate volatile escalation situations directly with customers
• Follow our standard operating processes as described in various knowledge articles, FAQs, SOPs from our documentation library.
Do you have?
• Minimum 5 years experience in customer service where you have assisted customers via phone and email, within a corporate environment
• Strong verbal and written communication skills with experience in developing accurately written documents
• Exceptional attention to detail, accuracy, and follow-through ability
• Proficient Microsoft Suite computer skills including a CRM
• A vibrant, positive personality who seeks to understands others and has a mature approach with high empathy
About Bistec Global:
BISTEC GLOBAL is a technology company that serves international markets, develops enterprise cloud-enabled applications using modern software development practices & architectures. Located in Colombo 01, the BISTEC team consists of energetic members who value working together.
