Technical Support Engineer

Looking for technical support engineers for our support team to extend services to end-users for applications and infrastructure hosted on the cloud environment.

Skills/Knowledge/Experience

• Industrial exposure as a Technical Support Engineer, IT Help Desk Technician, or similar role
• Familiarity with GCP, AWS, Java with Spring boot, Microservices, Kubernetes, Oracle/SQL, MySQL, PostgreSQL, React, NodeJS
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or similar field
• Ability to provide step-by-step technical help, both written and verbal

Responsibilities

• Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits (SLA)
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and cater to service request
• Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers) and deliver knowledge share sessions
• Analysis of an issue in the Problem Management system
• Incident and service request management related customer communication

If you are looking for a role where you can make an impact, then email your CV to us.

Auxenta Digital Labs (Pvt) Ltd.
USA: 2624, 123 E san Carlos St. San Jose, CA 95112
Sri Lanka: 69, Janadhipathi Mawatha, Colombo 00100
+94114545998