Technology & Customer support

Are you passionate about Technology & Customer support?

Do you want to be part of an exciting and growing startup that works with one of the UK’s leading cloud application developers?
If so, we want to hear from you!

At Zeeks Lab, we’re dedicated to providing support services in the technology sector. We are a dynamic, emerging company. We are looking for talented and detail-oriented individuals to join our team to support our client.

Application Support Associate

Key Responsibilities:

• Provide first-line support for application-related issues raised by users by reviewing and prioritising incoming support emails from customers.
• Troubleshoot Identify, and report application bugs, errors, and malfunctions In line within line with SLAB.
• Assist users with troubleshooting application problems, guiding them through fixes.
• Collaborate with senior support staff or development teams to escalate and resolve complex issues.

Requirements:

• Pursuing a Degree or Diploma in Computer Science, Information Technology, or any related field (or equivalent experience).
• A Strong communication skills in English (both written and verbal) with an ability to explain technical issues clearly and communicate eff actively with both internal teams and external stakeholders.
• Ability to work effectively within a remote team and independently.

Application Support Executive

Key Responsibilities:

• Provide first-line support for application-related issues raised by users by reviewing and prioritizing incoming support emails from customers.
• Troubleshoot identify, and report application bugs, errors, and malfunctions in line with in line with SLAB.
• Assist users with troubleshooting application problems, guiding them through fixes.
• Collaborate with onshore support staff or development teams to escalate and resolve complex issues.
• Provide feedback from users to the development team regarding potential application Improvements or bugs.
• Supervise and mentor application support associates and ensure proper knowledge sharing and documentation of troubleshooting steps and resolutions within the team.
• Lead team meetings to review ongoing incidents, upcoming changes, and any major issues that need attention.

Requirements:

• A degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Hands-on experience In application support, IT operations, or a similar technical role.
• Knowledge in information security practices and compliance.
• Strong communication skills in English (both written and verbal) with an ability to explain technical issues clearly and communicate effectively with both intemal teams and external stakeholders.
• Ability to work effectively within a remote team and independently.

We offer a competitive remuneration package that will be commensurate with your experience and qualifications.

Work hours will be in line with UK business hours (2PM to 11 PM Sri Lankan time), Monday to Friday and follow the UK calendar, ensuring a healthy work-life balance.