Head of IT

Closing on: Dec 23, 2021

At least two years of experience in a similar role. Please refer to the job advert for further information.


Serving as the senior technology leader reporting to Managing Director and will be leading Konnect BPO’s technology strategy, execution, and operations. Additionally, the head of the IT department will be focused on developing in-house skillsets and managing key vendor relationships.


What We Need

  • Provide leadership in technology portfolio for enablement and innovation 
  • Manage a portfolio of technology projects to meet cost, scope, and schedule constraints 
  • Develop key performance indicators and SLAs in lieu of requirement of stakeholders 
  • Develop policies for internal IT operations to drive attainment of SLAS 
  • Define the enterprise architecture in conjunction with current and future requirements 
  • Initiate, manage, monitor and support delivery of software and hardware operations and projects 
  • Enable process efficiency of back office operations 
  • Drive innovation for front office or core business operations by recommending viable technologies
  • Develop IT strategy for the company and achieve within the time frame 
  • Identify key skills and talent gaps in the organization and work to recruit, train, and retain talent 
  • Identify and manage external vendors in the delivery of contracted work 
  • Develop cyber security policies and process, implement and monitor
  • Develop and maintain the IT infrastructure and achieve network and data security stability
  • Develop incident response plan 
  • Develop disaster recovery options
  • Train staff to acheive data security objectives

What You Need

  • MSc or BSc in IT 
  • Sound knowledge of IT infrastructure library 
  • Project Management professional (PMP) Certification 
  • At least two years’ experience in the similar role 
  • Strong track record of delivering analytics solution to clients in a professional services environment 
  • Experience in Microsoft Azure and oracle OCI Cloud Administration 
  • A strong technical aptitude and ability to learn various software 
  • Proven people management and team leadership experience (have managed Software Developers) 
  • Broad technical background within infrastructure, software development, IT security, ISO270001 etc. 
  • Previous experience of change management and technology upgrades

Company: Konnect BPO
Company email: [email protected]
Job Location: Colombo
Job Category: IT-Software
Job Type: Full Time

Apply now

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