Senior Executive- Customer Support

Our client is one of the leading Financial Serviced Providers which is located in Colombo

Requirements

• Bachelor’s or associate’s degree in marketing, communications, business administration, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Min 3 years of experience working as a Customer Support Executive.
• Proficiency in all Microsoft Office applications.

Responsibilities

• Evaluate customers experience
• Deep dive and analyze to find trends and root causes of errors
• Participate in the design and maintenance of comprehensive compliance plans
• Build team confidence in knowledge
• From time to time test web-based and mobile applications on behalf of customer to check if product works correctly
• Develop and prepare on weekly/monthly basis reports for management which reflect progress/dynamics

0115927723