Client Service Specialist

Closing on: Dec 19, 2021

Responsibilities

  • Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases and analysis of reported issues to ensure an excellent customer service experience.
  • Helping user complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements.
  • Monitoring payments and financial account activity for customers.
  • Communicating with various departments within Infor Nexus and our partners to ensure an integrated approach to a client relationship.
  • Administering training to clients on various functions within the system.

Qualification

  • Should have a Bachelor’s degree in relevant filed and 1-2 years Customer Service experience or Operations experience supporting a software application is preferred.
  • Strong Interpersonal skills are essential and should have excellent proficiency in English , Hindi & Bengali language and any other language will be an added advantage.
  • Knowledge on EDI/XML and SQL and help desk experience will be an added advantage.
  • Knowledge on supply chain, trade operations or trade sales, accounting , industry practices (LCs, banking, credit), import and export practices will be a plus.
  • Work on night shifts, weekends, and public/mercantile holidays on a roster basis.

Company: Infor
Company email: [email protected]
Job Location: Colombo
Job Category: Customer relation
Job Type: Full Time

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