Manager – HR Business Support (Payroll / Business Support)

Closing on: Dec 23, 2021

Experience of working in an HR environment in a business partnering/HR generalist capacity supported by shared services and areas of expertise is a must. Please refer to the job advert for further information.


Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – HR Business Support (Payroll & Business Support)

The Opportunity:

The HR Business Support Role provides operational support for site people matters/initiatives. Partnering with relevant HR Function and Business stakeholders, the role will support the wider HR team in delivering a compelling employee experience.
The role holder shall be involved engaging with relevant external stakeholders, including Regulators, to enable Entity Governance and the Organization Brand proposition, in cyclical workpieces such as Annual Reporting and short-term initiatives and expected to possess some knowledge of financial management, planning, communication, and people management processes.

In addition, the role holder supports the implementation of global strategy and governance and control framework within the GSC including but not limited to:

  • Statutory & Internal Compliance, ensure HSBC adheres to both internal compliance and external regulatory requirements
  • Payroll Tasks and Responsibilities, management and ongoing delivery of the payroll, ensuring that the GSC meets all their local country legislative responsibilities and financial reporting responsibilities whilst ensuring a smooth employee experience with all payroll related touchpoints
  • Vendor Management, by managing third party suppliers and processes, with assessment and adequate mitigation of risk.
  • Other Administrative Activities, participate and support in HR planning activities which may include financial, technological and resource planning
  • Work closely with the Site leadership and the senior HR resource at the site
  • Engage with relevant external stakeholders, including Regulators, to enable Entity Governance
  • They would typically partner with a more senior colleague to develop solutions which they would then implement.
  • The role reports (functional and entity) to the AVP HR Business Support of GSC Sri Lanka.
  • The role operates at the assigned GSC but also partners with Delivery Services and Payroll teams regionally

What you’ll do:


Impact on the Business/Function

Supports HR colleagues and Business/Function lines to assist with the effective execution of HR strategies. Manage & Measure overall vendor performance ensuring effective control & governance is in place

Customers / Stakeholders 

  • Partner with site line managers and leadership to manage HR service delivery
  • Strong partnership with HR COEs and GSC HR Leadership
  • External labor authorities/regulators of the state
  • Promote the use of HR Delivery Services proactively dealing with any associated issues
  • Support the management of employee life cycle by understanding requirements and execute solutions as appropriate enhancing Business/Function client relationship

Operational Effectiveness & Control

  • Managing day to day operational risks and advising on people risk related to business change initiatives, business strategies and individual cases
  • Compliance to regulatory, and other local matters while operating to defined Global Standards
  • Implementation of transformational change
  • Champion and embed best practice management and administrative procedures in own functional area
  • Possessing a strong understanding of local employment law and knowledge of access to expert advice when require
  • Drive effective internal governance, reporting and solution delivery with low tolerance of underperformance and ensuring effective mitigating actions are defined, tracked and implemented.
  • Ensure HSBC adheres to both internal compliance and external regulatory requirements. Engage with regulatory bodies and other Group functions as needed in a timely, open and transparent manner ensuring that HR remains compliant with Group requirements and standards.
  • Ensure local adherence to the Global Payroll Standards, Legislative responsibilities. Payroll Risk & Control Library and Payroll Governance framework.
  • Ensure compliance with Procurement Strategy, Policies and Procedures.
  • Provide status reporting, governance and schedule control

Leadership & Teamwork 

  • To be an active and credible/valued member of the site and GSC HR team contributing to the HR Service Delivery of the Centre and its success
  • To act as a “trusted advisor”
  • To work effectively with the relevant HR specialist functions to ensure effective delivery of products, services and processes
  • To role model the people management culture of HSBC
  • Facilitate opportunities for connectivity across the HR function leveraging expertise, deliver effectively, avoiding duplication, shared good practice, simplifying processes, reducing bureaucracy, improving data quality issues and driving shared accountability.
  • Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.

What you will need to succeed in the role:


Functional Knowledge

  • Experience of working in an HR environment in a business partnering/HR generalist capacity supported by shared services and areas of expertise is a must (E)
  • Deep understanding of the GSC operations, employee demographics and associated risks/challenges to be able to execute on statutory labour compliance requirements (E)
  • A high level understanding of all aspects of HR
  • Skills in managing organizational change and the ability to translate complexity and ambiguity into impactful delivery
  • Highly skilled at managing relationships and conflicting priorities – Exceptional influencing skills.
  • Thorough knowledge of HR FIM, GSC Human Resources policies, procedures & practices and statutory guidelines (E).
  • Sound verbal and written communications skills, strong interpersonal skills, and assertive and professional demeanor with an ability to interact with diverse audiences (E)
  • Ability to prioritize tasks, perform independently and work under strict guidelines (E)
  • Ability to work under constant pressure (E)
  • Ability to make rational decisions and navigate through complex scenarios with minimal guidance or supervision (E)
  • Ability to understand, identify, and challenge key risks and controls that require testing within processes (E)
  • Sound judgment, keen sense of urgency, and high level of professional and personal integrity (D)
  • Strong teamwork, organization, complex problem resolution, initiative (D)
  • Makes good decisions based on a mix of analysis, wisdom, experience and judgment; sought out by others for advice; operates with integrity and trust
  • Management education in HR, organizational psychology, business management or a related discipline (E).
  • Accounting, Audit, Risk or Compliance experience (D)
  • 7-10 years of experience in HR, with a strong track record of establishing credibility and delivering results (E).
  • Experience of implementing control frameworks within complex environments (E)
  • Exposure to people related perspectives and industry practices (E).
  • Exposure and understanding of employee life cycle including payroll, statutory & internal compliance activities (D).
  • Vendor Management Experience (E)
  • Strong focus on internal staff development and driving process efficiencies. (E)

You’ll achieve more when you join HSBC


HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Company: HSBC Bank
Company email: [email protected]
Job Location: Colombo
Job Category: Human resource
Job Type: Full Time

Apply now

Allowed Type(s): .pdf, .doc, .docx