Customer Activation Officer

FinTech Hive (PVT) Ltd is a fast-growing FinTech Company in Sri Lanka. We are Sri Lankans’ financial technology partner to provide limitless opportunities to every Sri Lankan.

We are looking for a Customer Activation Officer to join our team. You will be responsible for verifying the KYC and activating the user accounts in our Call Center Department.

Your Responsibilities:

• Verified the customer KYC and activate the accounts.

• Document all call information according to standard operating procedures.

• Follow up on customers through calls where necessary.

• Identify and escalate issues to supervisors.

• Comply with other duties and tasks that may be assigned from time to time.

You must have:

• Passed GCG O/L & A/L Examination.

• Minimum 6 months experience in the call center/ KYC approval field.

• Flexible to working on weekends, holidays, and extended work hours (if needed).

• Must be willing to work both offices and work from home.

• Preferably between 20-28 years.

• Good communication skills in Sinhala.

• Basic IT knowledge- MS office.

If you would like to take part in a great journey, send your resume to [email protected] within 14 days of this advert.

No 309, High-Level Road, Colombo 06, Sri Lanka. | www.moneta.lk