Application Support Engineer (Onboarding)

Expired on: Jun 16, 2023

WE ARE HIRING

We are a UK headquartered technology services company running the worlds leading veterinary scheduling SaaS cloud platform. Our scheduling and monitoring services are used by veterinary practices around the globe to acquire more clients, provide a better service, and increase clinician productivity.

Vetstorias development and support services center in Colombo is looking for a competent individual to join our amazing team.

RESPONSIBILITIES

• Handle L2 and L3 issues through our ticketing software.

• Liaise with our Global clients and resolve the issues they raise.

• Troubleshoot issues within defined SLA’s and achieve KPI metrics

• Perform root cause analysis of reported issues and update our knowledge base.

CANDIDATE PROFILE
• Excellent English proficiency (written and spoken) is mandatory

• Excellent troubleshooting /analysis skills

• Excellent Client Communication skills. We deal with Global clients

• 1+ years of experience supporting a software product.

• Ability to work on a roster basis ( EU shifts).

• Working knowledge in CRM and Ticketing software.

• SQL skills in relational databases like MYSQL

• Bachelor’s Degree /HND, in IT or equivalent qualification.

APPLY NOW [email protected]
www.vetstoria.com

Company: Vetstoria
Company email: [email protected]
Job Location: Colombo
Job Category: Support Engineer
Job Type: Full Time
Sorry! This job has expired.